Lost access to my old phone number, and every recovery attempt ends with the same "couldn't verify" message. Tried from my usual laptop and home wifi. Is there anything left to try or is the account gone?
Questions tagged #recovery
Old Hotmail account with years of stuff in it. Filled in the recovery form with every old password and subject line I could remember and it keeps saying not enough info. Does anything raise the odds?
Lost my phone and I'm locked out of my Google account. Answered the recovery questions as best I could and get the same couldn't verify message every time. How long should I wait before trying again, and does using a familiar device help?
Submitted the account recovery form for my Gmail on Sunday. It said Google would email my backup address, and so far nothing, not even in spam. Is it usually days? Should I submit it again or will that reset things?
Locked out of my Outlook email after a password change I don't remember making. Filled in the recovery form twice with every old password and email subject I could think of, and both times it says there isn't enough info. What else can I put in?
I never added a recovery phone or backup email to an old Gmail I still use for a few things, and now I'm locked out. The recovery form ends with 'couldn't verify this account belongs to you' every single time. Does answering more of the questions help?
Updated the BIOS on my laptop and now it boots to a blue BitLocker screen wanting a 48-digit key. I never knowingly turned BitLocker on. Where would that key have been saved, and can I look it up from another device?