Outlook account recovery form keeps rejecting me

Locked out of my Outlook email after a password change I don't remember making. Filled in the recovery form twice with every old password and email subject I could think of, and both times it says there isn't enough info. What else can I put in?
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1 Answer

nikhil_gadget Oct 21, 2026
sanjay_tech
That form is basically scoring how much you remember versus how sure it is you're the owner, so give it more to work with: - fill it in from a device and wifi you've signed in from before (home pc, not a new phone) - put in every old password you can remember, even ones that feel years out of date - exact subject lines of emails you sent recently, and full addresses of people you emailed - the contact email you give it should be a different working account, that's where the result goes Don't fire it off ten times in a row with the same answers, take a day, dig up more details, then try again.