jain_helpdesk

Printers & Scanners @jain_helpdesk 1 week ago

printer keeps showing offline even though it's on wifi

HP printer, connected to the same wifi as my laptop, prints a test page from its own menu fine. but windows says offline about half the time and jobs just sit in the queue. restarting both fixes it for a day. what's the permanent fix?

fix printer offline

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1 reply

J

macOS @jain_helpdesk 2 weeks ago

Screen recording on a Mac with sound included

I can get Shift-Command-5 to record the screen but the video comes out silent. I need to record a call walkthrough for a colleague with the audio. What am I missing in the options?

screen record mac

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1 reply

J

iPhone & iPad @jain_helpdesk 2 weeks ago

iPhone alarm goes off but makes no sound

Missed work twice now. The alarm screen shows up on time but it's silent. Ringer volume is up and the sound is set to Radar. Anyone know what setting causes this?

iphone alarm making

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1 reply

J

iPhone & iPad @jain_helpdesk 3 weeks ago

changing the email address on my apple id

My Apple ID is my old work email, which I'm about to lose. Can I switch it to my personal one without losing purchases?

change apple

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1 reply

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Windows @ankita.ahuja 4 weeks ago

whole screen is stuck zoomed in on my pc

Something got pressed and now everything is magnified, I have to push the mouse to the edge to see the rest. Closing apps does nothing. How do I zoom back out?

zoom out computer

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J

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Phones & Tablets @ravir 4 weeks ago

can't turn on wifi calling after moving to esim

Switched my physical SIM to eSIM last week. Now the Wi-Fi calling toggle says it's unavailable, and it worked before. On Verizon, iPhone 14. Does the eSIM need something reactivated?

esim wifi calling

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Online Shopping & Payments @clevlensain_setup 1 month ago

Charge on my card says apple bill cupertino ca - what is it?

Two charges, 2.99 and 10.99, and I don't remember buying anything. I do have an iPhone and my partner uses my card sometimes. How do I find out which subscription they're for?

apple bill cupertino