Reset my phone and now it wants a google password i don't remember

Did a factory reset because it was running slow. Now setup asks for the Google account that was on it and I've forgotten the password. It's my own account and I bought the phone new. How do I recover it so I can finish setting up?
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1 Answer

michael_27 Oct 19, 2026
mukul87
That's Factory Reset Protection. The phone only unlocks with the Google account that was on it before the reset, there isn't a way around it from the phone itself. On a computer or another phone, go through Google's account recovery (the forgot password option on the sign in page). It will try your recovery phone number or email. Once you've set a new password, be aware the phone may refuse the new one for about 24 hours after a password change, so if it fails straight away, wait a day before trying again. If you can't recover the account at all, the manufacturer or carrier can unlock it with proof of purchase.