hemlatav87 HE

Locked out of Hotmail because the code goes to my old phone number

Microsoft wants to text a security code to a number I gave up two years ago. I still know the password and have used the account for about ten years, but there's no alternate email set. Is the recovery form my only option, and what should I put in it to have a decent chance?
hotmail verification code
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vinithra.karunanidhi Nov 12, 2026
hemlatav87
are you still signed in anywhere? outlook app on a phone, a windows PC logged in with that account, anything. don't sign out of it. once you're in on that device you can go to the security settings and add your new number, and it's a lot faster than the recovery form.
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tara_helpdesk Oct 19, 2026
hemlatav87
On the screen where it offers to send the code, there's an option along the lines of I don't have any of these. That takes you to the account recovery form. The form is all about proving it's you, so fill in as much as you can: old passwords you remember, subject lines of recent emails, contacts you've emailed. Do it from a computer and network you've used that account on before, that seems to help a lot. Thin answers get rejected, so don't rush it.
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