gus_helpdesk

macOS @gus_helpdesk 1 week ago

Recording a tutorial on my MacBook with QuickTime and the video comes out silent. I need the audio from the app playing, not just my mic. Is that possible without extra software?

quicktime record screen

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Keyboards & Mice @gus_helpdesk 2 weeks ago

No Insert key on my laptop keyboard

Need Insert for a shortcut in an old program but this keyboard doesn't have the key. Is there an Fn combo or on-screen keyboard way to send it?

insert key keyboard

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iPhone & iPad @gus_helpdesk 2 weeks ago

making an apple id for my kid

My son just got his first iPad and I need an Apple ID for him. Do I make it on his iPad or mine, and what email should I use since he doesn't have one?

create apple

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Laptop Repairs & Upgrades @gus_helpdesk 3 weeks ago

horizontal lines across my hp laptop screen

Thin horizontal lines started showing across the bottom third of my HP laptop display. They get worse when I move the hinge. An external monitor looks normal. Is this the cable or the panel itself?

laptop screen lines

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Linux @finnm 1 month ago

running a .sh script in the Ubuntu terminal

Downloaded an installer that's just a .sh file. Typing its name says command not found. Do I need to change permissions first?

run script

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Boot, Crash & Error Codes @sylvester_balchunas 1 month ago

PC freezes completely and only the power button gets it back

Mouse, keyboard, screen, everything locks up solid. Happens maybe twice a day, sometimes mid-game, sometimes just sitting on the desktop. No error and no blue screen. Event Viewer only shows the unexpected shutdown from me holding the button. Temps look normal. Where do I even start narrowing this d...

freezes randomly

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Antivirus & Security Software @johnj 1 month ago

Is a free antivirus actually good enough for a home laptop?

My paid subscription renews next month and I'm tempted to drop it. The laptop is only used for browsing, email and online banking. Is the built-in Windows protection fine on its own, or is a free third-party one worth adding?

free antivirus software