UPS tracking link in Outlook opens the wrong page

is this a work or school account? Microsoft 365 often wraps every link in a safe links redirect, and tracking links already bounce through the shop's own redirect, so you end up with two layers and sometimes it lands on the generic page. hover over the link and you'll see a long safelinks address if that's what's going on. copying the tracking number is still the fix.

Right-click the link, copy it, and paste it into your browser yourself. If that lands on the right page, the email is fine and it's Outlook's link handling getting in the way. In the newer Outlook there's a setting for which browser opens links (Settings > General > Files and links). If it's set to Edge and Edge is signed into a different profile, you can end up on some odd UPS landing page instead of the shipment. Honestly the quickest route is just copying the tracking number out of the email and pasting it on the UPS site.