SharePoint intranet keeps asking staff to log in again

Small office, Microsoft 365. Our intranet home page in SharePoint Online prompts some people for credentials every time they open it, even though they're already signed into Outlook and Teams. Others never get the prompt. What usually causes that?
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1 Answer

ybrain_51 Oct 29, 2026
david_beta
Start with the Entra sign-in logs for a couple of affected users. They'll tell you whether the prompt is coming from a Conditional Access policy (a sign-in frequency setting does exactly this) or whether the session is just being lost. If it's being lost, the browser is usually the culprit: - browser set to clear cookies when it closes, or people opening the intranet in InPrivate - third-party cookies blocked, which breaks the sign-in in some setups - the "Stay signed in?" prompt turned off in your tenant's branding settings, so nobody gets a persistent session On company machines that are joined to Entra, signing in to Edge with the work profile gives single sign-on and the prompts mostly stop. That's the fix that sticks for most places I've seen.