zeel ZE

Outlook desktop stuck on 'sign in to get started'

Opened Outlook on my work laptop and it just shows the sign in to get started screen. I sign in, it goes away, then comes back the next time I open it. Already restarted twice.
microsoft outlook sign
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linda_mary Nov 04, 2026
zeel
That loop is nearly always a stale credential. Close Outlook, open Credential Manager from the start menu, Windows Credentials, and remove every entry starting with MicrosoftOffice16 and anything with ADAL in it. Then in Settings > Accounts > Access work or school, check your work account is still connected. Open Outlook, sign in once more and it should stick. If not, File > Office Account > sign out of Office entirely and back in. A new profile is a last resort and I wouldn't start there.
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