anita_57 AN

laptop keyboard completely stopped working

None of the keys on my laptop keyboard respond, not even the caps lock light. A USB keyboard works fine. It happened after a Windows update overnight, no spills or drops. Is this a driver thing or has the keyboard died?
fix notebook keyboard
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noraj Oct 21, 2026
anita_57
First thing, does it work before Windows loads? Restart and tap the key that opens the BIOS (F2, Del or Esc depending on the brand) and see if you can move around in there. If the keyboard works in the BIOS it's a software problem. If it's dead there too, it's hardware, usually the ribbon cable or the keyboard itself, and a spill even weeks ago can do it. Software side: - Settings > Accessibility > Keyboard, make sure Filter Keys is off. It makes the laptop ignore normal key presses and people switch it on by accident holding Shift. - Device Manager > Keyboards, uninstall the keyboard device and reboot, Windows puts it back. - If it started right after an update, roll that update back. You can use the on-screen keyboard (or a cheap USB one) to log in while you sort it out.
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