neha_helpdesk NE

Find My iPhone toggle is greyed out and I can't turn it off

Need to switch it off to send the phone for repair, but the switch is grey and won't move. Screen Time is off as far as I know. iOS 17 on an iPhone 12.
find iphone greyed
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hemlatav87 Nov 05, 2026
neha_helpdesk
iOS 17 on a 12, that greyed switch is almost always Screen Time even when you think it's off. Go to Settings > Screen Time > Content & Privacy Restrictions > Account Changes and set it to Allow. Turning Content & Privacy off completely also works. If that's fine, check Settings > General > VPN & Device Management. A work or school profile can lock it. Another way round it: power the phone off and remove it from your device list on iCloud from a computer. Repair shops accept that too.
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