emails from people in my contacts aren't reaching my outlook inbox

Question

Friends say they've emailed me but nothing arrives, not in junk either. Strangers' newsletters arrive fine. Using Outlook in the browser, not the desktop app. Is there some rule or filter that could be swallowing them?

eliza_fixes · Answer

Check Junk and the 'Other' tab if Focused Inbox is on, that's where they usually are. Then Settings > Mail > Rules, sometimes an old rule is moving them. Also look at the Blocked senders list. Once you find them, add the addresses to Safe senders.

emails from people in my contacts aren't reaching my outlook inbox

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