Captions won't turn off on my Samsung TV

Subtitles show on every channel and app, even after I switch them off in Netflix. Seems to be a TV-wide setting. Where do you turn it off on a Samsung?
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2 Answers

singh.ankur Nov 05, 2026
ratan87
If it's Netflix, the subtitle setting is saved per profile. Switching it off on one profile does nothing for the others, which is why it looks like they keep coming back.
techella Oct 13, 2026
ratan87
Check where they're actually coming from before you dig through the TV menus. If you're watching through a cable box, Fire Stick or an app like Netflix, the captions are being switched on there, and the TV setting won't touch them. Turn them off in that app or box. If it's live TV through the Samsung itself, it's Settings > General > Accessibility > Caption Settings, set Caption to off. On a lot of Samsung remotes holding the mute button also brings up an accessibility shortcut menu with captions in it, which is probably how they got switched on by accident.