can't sign in to my second hotmail account

My main outlook account works fine but my older hotmail one keeps saying the account or password is wrong. I'm sure the password is right. Is there a limit on having two accounts signed in, or is the old one locked?
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1 Answer

jasmin_tech Nov 05, 2026
alex_7
Is it signing you straight into the first one? Microsoft remembers the last account in the browser. Open a private window and sign in there, or on the sign-in page use 'use another account'. If it says the account doesn't exist, check when you last used it. Microsoft closes Outlook/Hotmail accounts after about two years of no sign-ins and once that happens the mail is gone.