can't add gmail to outlook when using a security key

My Google account uses a YubiKey for 2-step. Adding Gmail to Outlook desktop pops up a sign-in window that never offers the key option and just fails. Anyone got this working?
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1 Answer

devf Oct 29, 2026
mia_tech
Outlook's sign-in window is a cut-down embedded browser and a lot of versions just don't do security keys. Google only offers the methods it thinks that window can handle, so you end up with nothing that works. Easiest fix is adding a second 2-step method on the Google account, the Google prompt on your phone or an authenticator app. Then when Outlook asks, hit Try another way and use that. The key keeps working everywhere else.