Bought a used iPad 2 and it's activation locked

Picked up an old iPad 2 from a local seller and after resetting it, it asks for the previous owner's Apple ID. The seller still answers messages. What exactly do I ask them to do so it's released properly?
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1 Answer

marth_setup Oct 21, 2026
querry_73
Only the previous owner can take that off. They either sign in on the iPad with their Apple ID, or remove it from their account in Find My on their own phone or computer. Then you restart it and set it up fresh. Anything online selling an "activation lock bypass" is a scam, don't pay for one. If the seller won't help, get your money back, that's the only real fix. Apple will only unlock it for the original owner with their receipt.