neha_chhibber NE

Adding new email addresses with a GoDaddy domain and Office 365

We have our domain and Microsoft 365 through GoDaddy. I need two more addresses for new staff. Do I create them in GoDaddy's panel or the Microsoft admin center, and does each one need its own license?
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abhishek_gadget Oct 29, 2026
neha_chhibber
you don't need to touch DNS for any of this, by the way. the domain is already verified, so a new alias or mailbox on it just works straight away. a few people i know went digging through the DNS records thinking they had to add something, and broke their mail doing it.
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W
william_beta Oct 08, 2026
neha_chhibber
Does it need to be a separate inbox? If it's just another address landing in your existing mailbox (info@, sales@), add it as an alias on your user. Aliases are free. A separate person who logs in needs their own mailbox, which means buying another licence. The catch with GoDaddy's version of 365 is that a lot of this is managed from GoDaddy's Email & Office dashboard rather than the Microsoft admin centre, so if an option looks greyed out on the Microsoft side, try GoDaddy's. A shared mailbox is the other free option if several of you just need to read the same inbox.
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